Frequently Asked Questions (FAQs)
Ontario owned and operated
Is it necessary to take all CanVote services? No. CanVote tailors its services to the specific needs and situation of the election as identified by the returning officer. CanVote can do the voter notification mailing or not. Canvote can provide the on site voting or not. CanVote can provide vote by mail or not. Or CanVote can provide the full set of voting services. Your choice.
Is the CanVote system accessible to persons with disabilities?
Various CanVote voting services are accessible by persons with a wide range of disabilities.
Do electors need to vote at a designated polling location? No. CanVote allows electors to vote toll-free by telephone from anywhere in Canada or the United States and by internet from anywhere in the world with internet access. Election officials may also provide locations for voting in person.
Is it difficult to vote by telephone or internet? No. It is easy. Telephone voting needs only simple button presses in response to questions in the voter's choice of language. Questions are repeated if no answer or an invalid answer is given. Entries are repeated and confirmation is needed for them to be registered. Internet voting needs only a mouse click or a screen touch on the candidate(s) selected. Confirm is required to register the selection(s). Selection of too many candidates is not allowed. Selection of less than the allowed number of candidates causes a verification question.
Are the CanVote hardware and software reliable? Yes. CanVote's system has duplicated hardware and software and duplicated electrical supplies, battery and diesel backups in separate locations. Voting information is replicated in real time on two separate databases on separate servers and also backed up to a remote site. The hardware, operating systems and software are monitored 24x7 to ensure their proper operation. CanVote's system has operated successfully for municipal, university and other elections since 2003.
Is the CanVote data centre secure? Yes. The CanVote data centres utilizes advanced security measures to ensure that the systems are protected at all times. A hardened perimeter comprised of reinforced walls and bulletproof glass at key entry points is the first point of defence. Security officers are present 7 days a week, 24 hours a day. A complex network of video cameras monitors the facility and digitally archives all activity. Access to the data centre is controlled by biometric scanners and protected by bulletproof, anti-hostage entrances.
Is the CanVote system secure? Yes. Firewalls and other intrusion detection technologies protect from hackers and other unauthorized access attempts. All voter and administrative access is protected by individual identification numbers and passwords. All administrative changes to voter lists and election parameters are identified and logged. All transmissions are 128-bit encrypted using the same SSL technology used by banks.
Are the election results verifiable? Yes. CanVote records a time stamped log of all voter activity to a non-volatile medium. Items recorded include successful and unsuccessful access attempts and offices voted. This record is available to auditors for reconciliation with the number of votes reported and with statements made by voters on their voting actions.
Can there be a recount of the election results? Yes. CanVote creates a time stamped log file of all voting activity. Copies of the results, the log file, the software and other relevant information are retained by CanVote for the prescribed period after the election. This information is available to authorities in the case of a recount.
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